Service Wash
Excellence
Total clean. Total confidence.
Three service tiers engineered for speed, perfected for quality — for every dealership, every vehicle, every customer.
Your Valeting Operation Is Directly Affecting Your Bonus.
JD Power research is unambiguous: returning a vehicle cleaner than received adds +48 CSI points. Returning it worse costs you 202 points. That's not a cleaning issue — it's a bonus issue, a retention issue, and a franchise issue. Every major OEM in the UK scores vehicle presentation as a mandatory component of their CSI programme. The question is whether your valeting operation is protecting that score — or quietly destroying it.
Average satisfaction score increase when a vehicle is returned cleaner than received
Catastrophic score drop when a vehicle is returned in worse condition than received
Annual OEM bonus and incentive payments contingent on CSI threshold performance
Of customers with satisfaction scores of 950+ say they will definitely return for paid service
"When was the last time a customer complained about their vehicle being returned dirty — or not washed at all?"
"Do you know what your Vehicle Pick-Up score is on your last CSI report?"
"How much of your quarterly OEM bonus is tied to your overall CSI threshold?"
Manufacturer CSI Vehicle Presentation Requirements
The Right Clean. At the Right Time.
Whether it's a full premium valet, a standard service wash, or a rapid priority clean for a waiting customer — every tier delivers the same Total Valeting standard of finish.
Service Wash
Our core service wash — delivered to every service customer as standard. A thorough exterior clean, contactless wash, interior refresh, and signature scent. Consistent, professional, and impressive every single time.
- ✓Exterior pre-rinse & snow foam
- ✓Contactless touchless wash
- ✓Microfibre dry & tyre dress
- ✓Interior vacuum & wipe
- ✓Signature scent finish
6 Steps. One Standard.
Every step has a defined target time and a measurable quality standard. Every valeter is trained to deliver it — every single time.
Before any water is applied, our valeters conduct a mandatory EV/hybrid safety check. Charge port covers are confirmed sealed, high-voltage warning labels noted, and any bodywork damage recorded on our digital inspection system.
100% touchless, contact-free wash using high-pressure rinse and pH-neutral, high-lubricity snow foam. No brushes, no mitts, no physical contact with paintwork. Eliminates swirl marks and micro-scratches — critical for the ultra-sensitive paint finishes on modern Chinese and electric brand vehicles.
Targeted wheel cleaner applied to alloys and wheel arches. Brake dust and road contamination removed with dedicated brushes that never touch the vehicle body. Arches rinsed clean.
Ultra-absorbent microfibre towels and forced air remove every water droplet from panels, door shuts, and crevices. High-gloss, sling-free tyre dressing applied for a showroom-ready finish. Glass cleaned streak-free inside and out.
High-powered vacuum of all footwells, seats, and boot lip. Dashboard, centre console, and door cards wiped with anti-static, matte-finish interior detailer. No greasy residue — ever.
Our exclusive 'New Car Premium' scent applied to carpet fibres — never sprayed on plastics or fabrics. Scientifically formulated to evoke the emotional response of a brand-new vehicle. The moment your customer opens the door, they feel it.
Built for the Electric Future
As dealerships expand into electric and Chinese brand vehicles — BYD, Omoda, Jaecoo, MG, and beyond — our processes are fully adapted. Every valeter is trained in EV-specific protocols before touching any battery-electric or plug-in hybrid vehicle.
Charge Port Protocol
All charge port covers verified sealed before any water application. No exceptions.
High-Voltage Awareness
All valeters are trained to identify HV warning labels and exclusion zones on BEV and PHEV vehicles.
Touchless by Default
Our contactless wash method eliminates all risk of water ingress near sensitive electrical components.
Pre-Wash Inspection
Digital pre-inspection records any existing damage before we begin — protecting you and your customer.
Why Leading Dealerships Choose Us
We don't just clean cars. We protect your CSI score, retain your customers, and safeguard your OEM bonus — at every site, every shift, every vehicle.
Engineered for Speed
Three service tiers with defined target times. Every valeter trained to hit them — without compromising on the finish your customers deserve.
The Scent of Success
Our signature scent triggers the emotional response of a new car — directly boosting your CSI satisfaction scores.
Digital Transparency
Our iAuditor system tracks every vehicle in real-time. Your service advisors always know exactly when a car is ready.
EV Ready
Fully trained and equipped for BEV, PHEV, and Chinese brand vehicles. Touchless methods protect sensitive paintwork and electrical systems.
Consistent Every Time
Every valeter trained to the same exacting standard. Every site, every shift, every vehicle — the same exceptional result.
Your Brand, Our Standard
We operate as an extension of your dealership team. The finish we deliver reflects your brand values — not just ours.
We Only Use Autoglym Professional
Every vehicle Total Valeting touches is cleaned exclusively with Autoglym Professional products — the same range trusted by car manufacturers, royal households, and the world's most prestigious automotive brands since 1965. This is not a compromise. It is a standard.
Protect Your CSI Score.
Delight Your Customers.
Every service visit is a CSI moment. Every vehicle returned clean is a point gained. Every vehicle returned dirty is a bonus at risk. Let's talk about how Total Valeting protects your score — and your revenue.
